REFUNDS & RETURNS
Our approach to returns.
Personalised products
Every Everpiece is personalised using the photograph selected and submitted by the customer.
Because personalised products are made specifically for the customer, orders may not normally be cancelled or returned simply because you have changed your mind once production has begun.
Damaged, defective or incorrect orders
If your Everpiece arrives damaged, defective or materially different from what you ordered, please contact us as soon as possible.
We will review the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory consumer rights.
Photo issues
Please make sure the photograph you upload is the image you intend to use and that you have permission to use it.
If you believe there is an issue with how your photograph was produced, contact us and we'll review the order.